Abandoned carts
A note from you, sort of, that can hold a conversation.
The sales rep for brands still run by the founder.
It follows up with shoppers who left, answers the way you would, and suggests what fits after they order.
Lot 02
Your answers, filed
The 11pm question.
Lead times.
Your policy.
Your hard lines.
Typed here only to show the filing. Nothing is sent.
- With an answer on file, it uses your wording.
- With none, it flags it to you.
Lot 03
What the replies look like
Hi, this is Thread Recover writing for the candle studio. Anything I can answer about the cedar & fig set?
How long until it ships? It's made to order.
Poured Tuesdays and Fridays, per the founder's note, shipping the day after. I won't invent a delivery date.
I need it for the 20th.
Then I'd rather check than guess. I'm passing your date to the studio.
Passed to the studio's team
Hey, Thread Recover here for the soap studio. Any questions about the honey oat bar?
Is this vegan?
Not this one: it has beeswax and honey. Cedar and clay is plant-based, per the founder's answer on file.
Swapping to cedar and clay!
Order placed: two soap bars
Thanks for the order. Founders often mention a draining dish helps bars last. Want details?
Can it ship in the same order?
I can't change a placed order, and won't promise what I can't check. Want me to ask the studio's team?
Lot 04
From connected store to commission
- 01
Connect the store
Nothing is sent yet.
- 02
Fill in the intake
How you answer, and what you'd never say.
- 03
Read the samples
Edit until they sound like you.
- 04
A shopper leaves
If the store may contact them, it starts.
- 05
It answers, or flags
Anything unwritten goes to you.
- 06
The shopper decides
They buy, or STOP ends it.
- 07
We get paid when it sells
Nothing extra sold, nothing owed.
Lot 05
The reminder vs. the conversation
Old routine
- 01A reminder goes out an hour later
- 02Same text to everyone
- 03One small question, nobody saw it
- 04The stock sits unsold
New routine
- 01It texts the shopper, in your voice
- 02The shopper asks the one small question
- 03It replies from your written answers
- 04If you didn't write it, it flags it
- 05The shopper picks the order back up
- 06After they buy, it can suggest, once
Lot 06
What you stay in charge of
You approve it
Answers come from your intake.
Guardrails
No discounts unless you allow them. Nothing invented.
Only what you gave it
With nothing on file, it says so.
Handoff to you
It flags what it can't answer.
Permission and STOP
Only shoppers the store may contact. STOP is honored. Quiet hours apply.
How orders are counted
Traced orders count, against a held-back group.
A log you can read
Every message is logged.
Works with Shopify
Setup is usually short.
Lot 07
A commission, not a software bill
No minimums
23% of attributable revenue, no minimums.
You make the product, so you shouldn't also pay for software that might not sell it. We take 23% of the extra revenue Thread Recover can be shown to add, measured against a held-back group, with nothing owed if it adds none.
- No monthly fee. No sales, no invoice.
- Terms are agreed in writing before launch.
Lot 08
What founders ask first
Q01How does it know what to say?
From the intake you fill in, and approved product info.
Q02What if it doesn't know?
It says so and flags the thread to you.
Q03Which orders do you bill?
Orders traced to a reply, checkout click or code, inside an agreed window, against a held-back group.
Q04What does it cost?
23% of attributable revenue, no minimums, agreed in writing first. No sales, no invoice.
Q05Isn't this just a text sequence?
No. A sequence can't hear a reply.
Q06Nobody talks about my product like I do.
It doesn't pretend to be you. It uses your written answers.
Q07How much do I control?
You approve its info and limits, and read every message.
Q08Who is it for?
Founder-led Shopify brands that answer customers themselves.
Q09How fast can I get going?
Setup is usually short; we scope it with you.
Q10What about permissions and compliance?
Only shoppers the store may contact. STOP is honored; quiet hours apply. Consent records stay yours.
Q11iMessage or SMS?
iMessage first, with a fallback where a device can't receive it.
Thread RecoverINTAKE FORM